Q1:Can we visit your factory?
A1: Of course. We welcome customers to visit our factory and see our equipment in action. We are confident you will find a good match.
Q2: What do I need to provide for a quote?
A2:We can provide you with a quote based on your smelting metal, capacity, production requirements, budget, and more.
Q3: Do you support product customization services?
A3: Yes, all of our products support customization services.
Q4: What kinds of metal can be melted with your induction furnace?
A4: Our induction furnaces and heating equipment can handle nearly all kinds of metal and materials, including steel, iron, copper, aluminum, zinc, and precious metals like gold and silver, etc.
Q5: Do you provide installation services and after-sales technical training?
A5: Of course. We provide detailed engineering drawings and assistance for the installation of the system. We'll send an engineer for supervision of the installation work. We also provide free technical training after installation.
Q6: What if there's a problem with my induction furnace?
A6: Most of the problems can be solved online. Our technicians and engineers are available for continuous technical support, 24 hours a day, 365 days a year, for troubleshooting and maintenance issues.
Q7: What is the warranty period for your product?
A7: Our products come with a one-year warranty, lifetime technical support, and discounted spare parts supply.
Q8: How to pay?
A8: T/T, L/C
Q9: How long is the delivery time? If I want to customize the equipment, how long does it take?
A9: We can provide customized service for our customers. It usually takes 25-40 days, depending on the specifications of the customer's equipment.